ORDER PROCESS

To help us maintain low prices for all our customers, we require a minimum spend of $75 per order, excluding GST and delivery.

Once your order has been processed (picked, packed and posted) the estimated delivery time frames start from there. 

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BULK ORDER

Some of our products have bulk price options for those who would like to stock our products on their shelves.

Should there be a product that does not have a bulk price option please feel free to contact us direct.

 

PICK UP/DROP OFF

Currently we do not accept or offer pick up or drop offs because we do not have dedicated 'pick up' or 'drop off' facilities and areas available.

For the safety of our customers and staff, our warehouse facilities are not open to the public.

We can however organise free pick up for large and bulky wholesale orders at a designated location. Contact us direct for further information.

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DELIVERY

Once your order is on its way, your delivery can take between 2 - 14 business days to arrive depending on your delivery location. Tracking links and courier information will be provided so your first point of contact should be made directly with the courier company should you require further information. If you have not received your tracking information, please contact us to for this information.

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Every effort shall be made to deliver the goods on time. The Company cannot be held responsible for the late deliveries caused by acts of god, war, strikes, lockouts, severe weather conditions, third party delivery service providers etc.  The Company reserves the right to deliver a reasonable substitute if required due to stock unavailability, however every attempt will be made when possible and necessary to notify you. The Company cannot be held responsible for over-ordering, changes or preference.

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Delivery shall be made during normal business hours at the address specified by the purchaser and shall be completed on the goods being left at that address. Deliveries made outside normal business hours are by arrangement and are at the purchasers’ cost and liability.

 

Should you receive your product with damages your first point of contact will be with the courier company. All shipping and delivery charges include the courier company’s delivery process assurance for goods and supplies. Please take up goods damage issues direct with them. 

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SALES TAXES

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country. For domestic customers, where stated prices include Australian taxes.

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If you have any further queries, please let us know via hello@wholesaleprettypackaging.com.au